Specialty consumer reporting agency
FactorTrust on your credit report: what this inquiry means
FactorTrust is a specialty consumer reporting agency. It can also appear as FACTORTRUST, FactorTrust, Inc., TransUnion FactorTrust. FactorTrust checks are recorded in FactorTrust's file, not as bureau hard inquiries, so they don't count in FICO or VantageScore credit scores.
Who FactorTrust is
FactorTrust collects loan performance data on nonprime consumers and sells credit data, analytics and risk scores to short-term lenders, installment lenders, nonprime auto lenders and leasing companies. TransUnion owns it.
Is it a hard or soft inquiry?
FactorTrust checks are recorded in FactorTrust's file, not as bureau hard inquiries, so they don't count in FICO or VantageScore credit scores. Whether a lender also pulls your TransUnion report, and how it codes that pull, is a separate question to ask the lender.
Why it showed up on your report
You applied for an online installment loan, a short-term loan, a rent-to-own or lease agreement, or a nonprime auto loan, and the lender screened you through FactorTrust.
How to check that you authorized it
- Request your FactorTrust report and list the lenders that checked it.
- Search your inbox for loan offers or approvals on those dates.
- If a lender is unfamiliar, ask it for the application you supposedly submitted.
How to reach FactorTrust
Contact FactorTrust through its consumer inquiry page, by phone or by mail for one free report every 12 months. It also freezes your file on request.
| Channel | Details |
|---|---|
| Website | factortrust.com |
| Phone | 844-773-3321 |
| FactorTrust, Inc., Attn: Consumer Inquiries, P.O. Box 390, Woodlyn, PA 19094 |
Guides that go deeper
- Specialty consumer reports: ChexSystems, tenant screening and moreBanks, landlords, insurers, and utilities often check reports you've never seen. Who keeps them, how to get yours free, and how to fix errors in them.
- Prequalifying for a personal loan: what the soft pull shows and hidesPrequalifying for a personal loan uses a soft pull that doesn't touch your FICO Score. What the offer shows, what can change, and when the hard pull lands.
- Freezing all the bureaus, including the ones nobody mentionsEquifax, Experian, and TransUnion are three of the freezes you need. The other four, with each company's own freeze link, phone and mail address.
- Hard vs. soft inquiries: which credit checks count against youA hard inquiry comes from a credit application and can trim your score. A soft one never does. A table of the common checks, gray zones included.
Sources
- FactorTrust company profile, List of consumer reporting companies, Consumer Financial Protection Bureau
- List of consumer reporting companies, Consumer Financial Protection Bureau
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